1.You cannot hammer a steel nail into concrete.
2.There is NO out the back! However if one insists it is within the rights of the employee to go out the back and have a cuppa. It also becomes a great reason pretend we have almost everything a person could want.
3.If you're wearing a Thrifty Link shirt you do work here, although we have had employees that have worn the shirt and just didn't work.
4.When in doubt get them out. Those impossible customers need to be directed to Reece, Middy's, Tradelink, Beacon Lighting or when really in trouble the Shell servo. Remember they will be sending them to us!!!
5.It is not fun or clever to sniff Kwik-Grip or to inhale from spray cans.
6. When dealing with customers be a mirror. We work in an interesting place.
friendly = friendly
rude = rude
insane = insane
happy = happy
if in doubt just say "Yes"
7. The day in the shop hasn't ended until a customer rattles the closed door and looks through the glass into a dark shop and then calls "are you still open?"
8. When listening to life stories or events in Syria and Russia, and the phone rings(it may be another staff member trying to rescue you), and you don't answer it don't expect any sympathy for anyone else.
9. When giving receipts the general rule is 'if you put them in the bag they will be taken out, but if given in the hand they will be put in the bag, SO the rule is put them on the counter. The other confusing rules with receipts concern to ask or not, to ask whether EFTPOS is needed and the most perplexing is whether to staple or not. These rules take years of experience master.
10. If a customer ask about a bed, NEVER be polite and ask any questions particularly if any of these 4 repairs are required:
-the bed frame has become loose
-several of the slats are broken
-something to stop the bed moving across the floor
-something to stop the bed head damaging the wall when it moves
ASK at your own peril.
2.There is NO out the back! However if one insists it is within the rights of the employee to go out the back and have a cuppa. It also becomes a great reason pretend we have almost everything a person could want.
3.If you're wearing a Thrifty Link shirt you do work here, although we have had employees that have worn the shirt and just didn't work.
4.When in doubt get them out. Those impossible customers need to be directed to Reece, Middy's, Tradelink, Beacon Lighting or when really in trouble the Shell servo. Remember they will be sending them to us!!!
5.It is not fun or clever to sniff Kwik-Grip or to inhale from spray cans.
6. When dealing with customers be a mirror. We work in an interesting place.
friendly = friendly
rude = rude
insane = insane
happy = happy
if in doubt just say "Yes"
7. The day in the shop hasn't ended until a customer rattles the closed door and looks through the glass into a dark shop and then calls "are you still open?"
8. When listening to life stories or events in Syria and Russia, and the phone rings(it may be another staff member trying to rescue you), and you don't answer it don't expect any sympathy for anyone else.
9. When giving receipts the general rule is 'if you put them in the bag they will be taken out, but if given in the hand they will be put in the bag, SO the rule is put them on the counter. The other confusing rules with receipts concern to ask or not, to ask whether EFTPOS is needed and the most perplexing is whether to staple or not. These rules take years of experience master.
10. If a customer ask about a bed, NEVER be polite and ask any questions particularly if any of these 4 repairs are required:
-the bed frame has become loose
-several of the slats are broken
-something to stop the bed moving across the floor
-something to stop the bed head damaging the wall when it moves
ASK at your own peril.
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